1. Definitions
For the purposes of these Terms & Conditions, the following definitions apply throughout this document:
- "cv445" / "the Platform" refers to the online casino and sports betting service accessible at cv445.io, including all associated mobile interfaces, subdomains, APIs, and customer support channels.
- "Player" / "User" / "Account Holder" refers to any individual who registers an account, accesses, or uses any service provided by cv445.
- "Account" means the personal account created by a Player upon successful registration, used to access games, place bets, make deposits, and request withdrawals.
- "Balance" / "Wallet" refers to the BDT (Bangladeshi Taka) funds held within a Player's cv445 account.
- "Real Money Balance" refers to funds deposited by the Player via an approved payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and not subject to any bonus wagering requirements.
- "Bonus Balance" refers to promotional credits granted by cv445 that are subject to applicable wagering requirements before they may be withdrawn as real money.
- "Wagering Requirement" means the total amount a Player must wager (stake) before Bonus Balance may be converted to Real Money Balance and withdrawn.
- "Game Rules" refers to the specific rules governing each individual game or betting market available on the cv445 platform.
- "KYC" (Know Your Customer) refers to the identity verification process required by cv445 to confirm a Player's identity, age, and payment method ownership.
2. Eligibility
Access to and use of the cv445 platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout the duration of your account:
- Age: You must be at least 21 years of age. cv445 strictly prohibits access by persons under the age of 21. By registering, you confirm that you are 21 years of age or older. cv445 reserves the right to request identity documentation to verify your age at any time. Accounts found to be held by persons under 21 will be immediately closed and all balances forfeited.
- Jurisdiction: You must be accessing the cv445 platform from a jurisdiction where online gaming is not expressly prohibited. You are solely responsible for determining whether accessing or using cv445 is lawful in your jurisdiction. cv445 makes no warranty that its services are legal in all locations.
- Single Account: You may hold only one (1) active cv445 account. Duplicate accounts are strictly prohibited. Creation of multiple accounts — regardless of the email address, mobile number, or payment method used — constitutes a breach of these Terms & Conditions and may result in all accounts being closed and all balances being voided.
- Personal Use: You must be acting on your own behalf. Commercial use of the platform, including acting as an agent or intermediary for third parties, is strictly prohibited.
- Mental Capacity: You must have full legal capacity to enter into a binding agreement and must not be under the influence of any substance that impairs your judgment when registering or gambling.
3. Account Registration
To access the full range of cv445 services, including real-money games and sports betting, you must register a personal account. The following conditions apply to all registrations:
3.1 Registration Information
You are required to provide accurate, complete, and up-to-date information during registration. This includes, but is not limited to, your full legal name, date of birth, residential address, email address, and a valid Bangladeshi mobile number linked to your preferred payment method (bKash, Nagad, or Rocket). Providing false or misleading information constitutes a material breach of these terms and may result in immediate account closure.
3.2 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. Any activity conducted under your account — whether authorised by you or not — is your responsibility. If you suspect unauthorised access to your account, you must notify cv445 support immediately via live chat or by writing to support at cv445.io.
3.3 Account Verification (KYC)
cv445 reserves the right to request KYC documentation at any time, including at registration, prior to processing a withdrawal, or as part of an ongoing account review. Acceptable identity documents include a valid Bangladeshi National ID card (NID), passport, or driving licence. Proof of address (utility bill or bank statement dated within 90 days) and proof of payment method ownership may also be requested. Failure to provide requested documents within the specified timeframe may result in account suspension.
3.4 Account Closure
You may request closure of your cv445 account at any time by contacting our support team. cv445 reserves the right to close any account that is found to be in breach of these terms, suspected of fraudulent activity, or that has remained inactive for a continuous period of 12 months or more. Any Real Money Balance remaining in a closed account at the time of closure will be returned to the Player's registered payment method, provided that all applicable KYC requirements have been satisfied.
4. Deposits & Withdrawals
4.1 Accepted Payment Methods
cv445 currently accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, and Mastercard. All transactions on the cv445 platform are denominated in Bangladeshi Taka (BDT). The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳1,000.
4.2 Deposit Processing
Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your cv445 wallet within seconds of successful payment confirmation. Card deposits via Visa or Mastercard may take up to 15 minutes to reflect depending on the issuing bank's processing speed. cv445 does not charge a fee for standard deposits; however, your payment provider may apply their own transaction charges, for which cv445 accepts no responsibility.
4.3 Withdrawal Processing
Withdrawal requests are processed by cv445 within 24 hours of submission, subject to successful KYC verification and the absence of any pending bonus wagering requirements on the applicable balance. Withdrawals are paid back to the same payment method used for the most recent deposit, unless otherwise approved by our support team. cv445 reserves the right to conduct additional verification checks prior to processing withdrawals of ৳50,000 or above.
4.4 Currency
All account balances, deposits, withdrawals, bets, winnings, and bonuses are denominated in Bangladeshi Taka (BDT). cv445 does not currently support multi-currency accounts. Any currency conversion costs incurred by a Player using a non-BDT payment source are the sole responsibility of the Player.
5. Bonuses & Promotions
5.1 General Bonus Terms
cv445 offers a range of promotional bonuses to eligible players, including welcome bonuses, reload bonuses, free spins, and sports betting promotions. All bonuses are subject to the specific terms published on the applicable promotion page at the time the bonus is claimed. In the event of any conflict between the specific promotion terms and these general Terms & Conditions, the specific promotion terms shall prevail.
5.2 Wagering Requirements
Unless explicitly stated otherwise, all bonus credits awarded by cv445 are subject to a wagering requirement. The wagering requirement is expressed as a multiplier of the bonus amount (for example, a 30x wagering requirement on a ৳1,000 bonus means ৳30,000 in total qualifying stakes must be completed before any associated winnings may be withdrawn). Wagering requirements must be met within the validity period specified in the applicable promotion terms. Stakes placed on certain game categories — including, but not limited to, live dealer baccarat and table games with a return-to-player above 98% — may contribute at a reduced rate toward wagering requirements.
5.3 Bonus Abuse
cv445 actively monitors accounts for patterns of bonus abuse, including but not limited to: opening multiple accounts to claim the same promotion, using low-risk betting strategies designed to clear wagering requirements with minimal variance, collusion with other players, or any systematic exploitation of promotional terms. Where bonus abuse is identified, cv445 reserves the right to void the bonus balance, recalculate winnings derived from the bonus, and close the associated account without prior notice.
6. Gameplay Rules
All games and betting markets available on the cv445 platform are governed by their individual Game Rules, which are accessible within each game interface or betting market. The following general gameplay conditions apply across all products:
- All casino game outcomes are determined by certified Random Number Generators (RNGs). cv445 does not manipulate game outcomes.
- Betting markets for cricket, football, kabaddi, and other sports are settled in accordance with the official results as declared by the governing body (for example, ICC for international cricket, BPL for Bangladesh Premier League matches). In the event of a disputed result or abandonment, cv445's settlement decision is final.
- In the event of a software malfunction or technical error during a game session, the affected round will be voided and the stake returned to the Player's wallet. Winnings derived from a malfunctioning game round are not payable.
- Minimum and maximum stake limits for each game and market are displayed within the game interface or market page. These limits may vary by product and account tier.
- Live casino games (baccarat, blackjack, roulette, and game shows) are streamed from regulated studios operated by Pragmatic Play, Evolution Gaming, and Ezugi. Live game rules are governed by the streaming studio's published rules in addition to these terms.
7. Prohibited Conduct
The following conduct is strictly prohibited on the cv445 platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of balance, and referral to relevant authorities where applicable:
- Using automated software, bots, scripts, or any form of artificial intelligence to place bets or interact with games.
- Exploiting software bugs, errors, or vulnerabilities for financial gain. Players who discover a bug are required to report it to support immediately and must not exploit it.
- Engaging in match-fixing, inside information betting, or any form of sports manipulation.
- Conducting transactions through accounts belonging to other players (account sharing, account lending).
- Using the platform to facilitate money laundering, fraud, or any other criminal activity.
- Creating or using an account on behalf of another person without their explicit consent and cv445's written approval.
- Threatening, harassing, or abusing cv445 staff or other players in any support or community channel.
- Attempting to circumvent any self-exclusion, account restriction, or responsible gaming measure imposed by cv445 or requested by the Player.
8. Responsible Gaming
cv445 is committed to promoting safe and responsible gambling for all players aged 21 and above. We provide a suite of self-management tools accessible directly from your account dashboard, including daily, weekly, and monthly deposit limits; session time limits and reality check reminders; temporary cooling-off periods; and permanent self-exclusion. Players who believe their gambling behaviour may be causing harm are strongly encouraged to make use of these tools or to contact our support team at any time.
For detailed information on our responsible gaming programme, tools, and third-party support resources, please visit our dedicated Responsible Gaming page. cv445 will never encourage a player who has self-excluded or set limits to override or circumvent those restrictions.
9. Intellectual Property
All content on the cv445 platform — including but not limited to the cv445 brand name, logo, website design, graphics, game interfaces, written content, and software — is the exclusive intellectual property of cv445 or its licensed content providers. Nothing in these terms grants you any right to use, reproduce, distribute, or create derivative works from any cv445 intellectual property without prior written consent. Game content provided by third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) remains the intellectual property of those respective studios.
10. Limitation of Liability
To the fullest extent permitted by applicable law, cv445 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform. This includes, without limitation, loss of winnings, loss of data, loss of goodwill, or any other intangible losses. cv445's total aggregate liability to any Player for any claim arising under these terms shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
cv445 does not guarantee uninterrupted or error-free availability of the platform. We reserve the right to perform scheduled and emergency maintenance that may temporarily suspend access to some or all services. Where practicable, advance notice of scheduled maintenance will be provided.
11. Privacy & Data
cv445 collects, stores, and processes personal data in accordance with our Privacy Policy, which forms part of these Terms & Conditions by reference. By registering an account, you consent to the collection and use of your personal information as described in the Privacy Policy. cv445 applies 256-bit TLS/SSL encryption to all data transmitted between your device and our servers. We do not sell, rent, or otherwise disclose your personal data to third parties except as required by law or as described in the Privacy Policy.
12. Amendments
cv445 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, cv445 will provide notice to registered Players via the email address or mobile number associated with their account, or by posting a prominent notice on the platform homepage, no less than seven (7) days prior to the amended terms taking effect. Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not accept the revised terms, you must cease using the platform and request account closure before the amendment takes effect.
13. Governing Law
These Terms & Conditions shall be interpreted in accordance with the laws applicable to the jurisdiction in which cv445 is registered and operates. Any dispute arising between a Player and cv445 that cannot be resolved through our internal complaints procedure shall be subject to binding arbitration in accordance with the rules of a mutually agreed arbitration body. Nothing in this clause limits a Player's right to refer a dispute to a relevant consumer protection authority in their jurisdiction of residence.
14. Contact
If you have any questions regarding these Terms & Conditions, or if you wish to raise a complaint or dispute, please contact our support team through any of the following channels:
- Live Chat: Available 24/7 directly on the cv445 platform. This is the fastest method for urgent queries.
- Email: support at cv445.io (plain text — not a clickable link). Response within 24 hours during normal operating conditions.
- Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6).
cv445 operates a formal complaints procedure. If your complaint is not resolved to your satisfaction through our first-line support team, you may request escalation to our Compliance and Player Protection team, who will respond within 5 business days.